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Records Retrieval Services

CASE STUDY
See how Amalga Group reduced backlogs and improved efficiency for a leading legal support service provider

Transform Your Records Retrieval Services with Amalga Group’s Nearshore Solution

In this case study, discover how Amalga Group helped a California-based legal support company optimize their records retrieval services, overcoming challenges with outsourcing and in-house turnover. By leveraging Amalga's nearshore team, the client achieved significant improvements in their operations and client satisfaction.

Download the case study to learn:

  • How a 71% reduction in backlog was achieved within 4 months
  • The impact of working with a high-retention nearshore team fluent in English and experienced in U.S. legal services
  • How the team’s U.S. time zone alignment enabled seamless integration and faster response times
  • Why the client expanded Amalga’s team from 12 to 25 specialists after only two months
  • How Amalga exceeded KPIs and improved client relationships

Ready to optimize your records retrieval services? Download the full case study now to get the details.

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