For the legal services industry, efficient records retrieval is crucial to meeting deadlines, keeping clients happy, and maintaining a solid reputation. Yet many companies and firms find themselves struggling with backlogs, communication issues, and turnover on their records retrieval teams. One California-based company faced these very challenges, leading to a significant backlog in processing records requests—putting client relationships and contracts at risk.
Their previous outsourcing providers were unable to meet KPIs and lacked both U.S. legal expertise and cultural affinity, causing delays and errors that further hurt their operations. On top of that, the firm’s in-house turnover was driving up costs and disrupting productivity.
Enter Amalga Group’s nearshore team. By assembling a specialized, U.S.-time-zone-aligned group of records retrieval professionals, Amalga helped the firm slash their backlog by 71% in just four months, drastically improving client satisfaction and retention.
Key highlights from this transformation include:
- 71% backlog reduction in less than four months
- 90% team retention providing operational stability and lower HR costs
- Seamless integration with the firm’s internal teams through U.S. time zone alignment
This success story is just one example of how nearshore legal support staffing can be a game changer for firms dealing with inefficient records retrieval services. Amalga’s nearshore records retrieval teams are also significantly more cost-effective than in-house U.S. teams, helping companies reduce overhead.
Want to know how they do it?
Download the full case study here to get all the details on how Amalga Group helped this firm transform their records retrieval process and improve client satisfaction.
