Our Name, Our Mission
Why "Amalga"?
Our name comes from "amalgamate." To unite into one. That's exactly what we do: bring U.S. companies and Latin American teams together into one high-performing operation, not two disconnected worlds. When you work with Amalga, your nearshore team isn't a vendor. They're an extension of your organization.
As featured in
96%
Client
Retention
Our clients stick around because we deliver
60 Days
Average ramp time for new BPO teams
90% CSAT
Average client satisfaction score
+50
Years
Experience
Combined leadership experience
WHO WE SERVE
Industries & Roles
Dedicated teams we build, train, and manage across industries and functions.
Legal
Technology
Financial Services
Telecommunications
Retail & Ecommerce
Healthcare
Customer Service Representatives
Legal Intake Specialists
Sales & Retention Specialists
Technical Support Agents (T1,T2)
Records Retrieval Specialists
Lead Qualification Specialists
Data Entry / Data Processing Specialists
AP/AR Specialists
Back Office Specialists
QA Specialists
Team Leads
Client Services Managers
Onboarding Specialists
Reporting Analysts / Performance Analysts
Transition Managers
WFM / RTA
Process Improvement Managers
Information Security Analysts
NOC Analysts
Compliance Officers
OUR SERVICES
Nearshore BPO Services, Delivered with Excellence
Full-service nearshore BPO for mid-market companies that value quality, accountability, and results.
Drowning in tickets?
Customer Support
Dedicated CX teams that handle inquiries, complaints, and retention with care.
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Can't scale fast enough?
Call Centers
Inbound and outbound call handling for sales, service, and lead qualification.
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Missing leads after hours?
Legal Intake
Bilingual intake specialists for law firms handling high-volume leads 24/7.
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Compliance headaches?
Records Retrieval
Medical and legal records retrieval with compliance expertise.
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Pipeline stalling?
Virtual Sales
Outbound sales teams for lead generation, qualification, and closing.
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Ticket backlog growing?
Tech Support
L1-L3 help desk and technical support with certified specialists.
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AR/AP piling up?
Finance & Accounting
Dedicated teams across AP/AR, bookkeeping, reconciliations, and financial reporting.
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Admin overwhelming you?
Back Office
Data entry, document processing and administrative support.
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Prefer to Manage the Team Yourself?
Some clients want direct oversight. We get it. Our Client-Managed Teams model gives you vetted professionals who report to you, while we handle recruiting, EOR onboarding, HR, and ongoing support. We specialize in building Engineering/IT teams (Frontend, Backend, QA, DevOps, SRE & Infrastructure) and Finance & Accounting teams. Same rigorous hiring.
Same cultural fit. You call the shots.
Why Nearshore BPO?
Your Team, Just Closer
Nearshore BPO means your team works when you work. Same time zone. Bilingual professionals who understand your customers. Quality you can see firsthand.
Real-Time Collaboration
Your team operates in alignment with your preferred working hours, allowing for daily standups, real-time feedback, and hands-on collaboration.
Culturally Fluent Teams
Bilingual professionals who understand U.S. idioms, humor, and business expectations. Many have lived or worked in the U.S.
Close Enough to Visit
A few hours by plane from most U.S. cities. Come see your team in person, build relationships, verify quality firsthand.
Nearshore BPO means your team works when you work. Same time zone. Bilingual professionals who understand your customers. Quality you can see firsthand.
Seamless Integration
We Adapt to Your Systems
Our teams train on your platforms and processes. CRM, helpdesk, legal software, finance tools. We integrate seamlessly.
And many more. If your team uses it, we can learn it.
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Why Amalga
Boutique Attention. Enterprise Results.
We deliver white-glove service with the rigor of a large-scale operation. You get direct access to leadership and a team that treats your business like their own.
Direct Leadership Access
C-suite involvement on every account. Talk to decision-makers, not a rotating cast of junior reps. Your business is always a priority.
Managed Services, Not a Body Shop
We own execution and outcomes. Documented workflows, clear KPIs, ongoing QA and coaching, regular performance reporting. Predictable delivery.
Enterprise-Grade Security
ISO 27001 certified. HIPAA compliant with BAAs available. SOC 2 in progress. Your data is protected with enterprise-level rigor.
Come Visit Anytime
All clients and prospective clients are welcome to visit our facilities. Meet your team in person, see operations firsthand. A few hours by plane from most U.S. cities.
Our leadership team brings decades of experience from world-class organizations including Concentrix, Teleperformance, Apollo Global Management, General Electric, and Bloomberg.
Proven Results
Nearshore BPO Results Across Industries
See how Amalga nearshore BPO teams help clients scale operations, cut costs, and improve quality.
Zero
Backlog Days
$14M+
Recovered
Legal Services Firm Eliminates Backlog and Recovers $14M+
A California-based legal services firm was struggling with a 10-day intake backlog and mounting compliance risk.
30-40%
Cost Savings
100%
Retention Rate
Mexico Engineering Hub
Amalga launched a nearshore delivery hub for a New York tech consultancy in under six months. By establishing an EOR framework, they secured a high-quality engineering team that achieved full sprint parity with U.S. operations and zero attrition. This scalable foundation provides significant cost savings and real-time timezone alignment.
"Strategy to a fully functioning team in months—not years."
50%
Faster Response
90%
CSAT Score
Ecommerce Brand Cuts Response Time and Boosts Customer Satisfaction
A growing DTC brand was struggling to keep up with customer inquiries during peak seasons.
Discovery & Scoping
We define workflows, KPIs, compliance requirements, and success criteria for your operation.
Solution Design
We design a scalable operating model including team structure, coverage plans, SLAs, QA frameworks, and escalation paths.
Recruit & Build
We source, vet, and hire bilingual professionals aligned to your technical and cultural requirements.
Train & Certify
We shadow your team, co-create training materials, and own onboarding going forward.
Operate & Optimize
We manage day-to-day execution through QA sampling, weekly coaching, calibration sessions, and performance reporting.
Our Process
Built on Excellence, Delivered with Care
Our 5-step process ensures we design, build, and run operations that deliver. Each engagement is supported by a dedicated Client Experience Manager who works closely with your leadership.
We don't just staff your operation. We own it: workflows, QA, coaching, performance, and continuous improvement.
Each phase includes defined outputs, accountability, and performance checkpoints to ensure predictable delivery.
Client Stories
What Our Partners Say
Amalga’s over 90% team retention has translated directly into better client experiences and smoother day-to-day operations.
Amalga’s team helped us achieve a 71% backlog reduction, restoring control and allowing our internal staff to refocus on higher-value work.
We achieved a 25% reduction in average handle time, without sacrificing intake quality or compliance.
Get Started
Let's Start a Conversation
Currently onboarding Q1 teams. Tell us about your needs and timeline.
Questions
Nearshore BPO Questions Answered
Our delivery model is built for U.S. expectations: bilingual, culturally fluent teams aligned to U.S. time zones, structured onboarding to your brand and processes, and proactive communication rhythms. Our team members are accent-neutral, and many have lived or worked in the United States. You'll find they communicate, write, and engage at the same level as U.S.-based professionals.
Nearshore performance lowers total cost of ownership. U.S.-aligned time zones, strong English, cultural fluency, and proximity make collaboration faster and smoother. That translates into less rework, fewer misunderstandings, quicker ramp-up, higher retention, and less management burden on your team. You're not paying for labor. You're paying for reliable execution and outcomes delivered with the responsiveness of an extension of your operation.
Amalga operates as a managed services partner, not a body shop. We provide documented workflows and SOPs, clear KPIs and SLAs, ongoing QA and coaching, and regular performance reporting. We own execution and outcomes, so you get predictable delivery that improves over time—not a rotating set of people. Our QA process includes weekly calibrations, coaching sessions, and continuous improvement loops.
We are ISO 27001 certified and HIPAA compliant, with business associate agreements available for healthcare data. Our facilities have controlled access and monitored environments. SOC 2 Type II certification is in progress. We take security as seriously as you do and can provide detailed documentation during your diligence process.
Built on People. Proven by Performance.
Ready to Scale Your Operations?
Let's talk about how a dedicated nearshore BPO team could support your goals. No pressure, just a conversation.
